Education:

Bachelors degree in Computer Science, Engineering or related field

Job Skills

Experience of Supporting Software Applications 

Experience in writing SQL queries to understand data and resolve issues

Experience in managing Severity Tickets

Knowledge of Banking and Capital Markets a big plus

Possess sound analytical skills to quickly identify cause and effect relationships

Knowledge in Linux and Windows Operating System.

Sound written & verbal communication skills

Responsibilities

Understand the product and associated stakeholders thoroughly.

Understand Customer operational environment and needs

Keep Customer at the forefront of all requests and advocate Customer’s needs

Be the first line of defense, and  find the root cause of an application malfunction,

Solve issues and escalate  to the next level for solution.

Engage with internal development teams to find suitable solutions and get closure

Have the foresight to anticipate and address potential issues before they become issues

Support customers through various means of communication including onsite, email, phone, chat, etc

Identify, resolve or manage the resolution of system issues

Own and track tasks within SLAs and manage issues as per Escalation Matrix